Faq

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Fees

InDemand

Backers

Payment

Perks

Pre-Launch

Refunds

Tax

Profile

Campaign

Chargebacks

Community

Getting Started

What is a chargeback?

Why might a supporter file a chargeback?

What happens when a chargeback is filed against my campaign?

How long does it take to resolve a chargeback?

What should I do if I receive a chargeback notification?

What if the supporter forgot their contribution?

How can I handle a supporter upset about shipping delays?

What should I do if the perk did not meet the supporter’s expectations or arrived damaged?

What are the possible outcomes of a chargeback?

Should I ship a perk if there is a pending chargeback?

What if the perk has already been shipped when a chargeback is filed?

How can I prevent chargebacks in my crowdfunding campaign?

How do I initiate a chargeback?