Will I get my Perk?

 

Where is My Perk?

 

Receiving your perk(s) often takes time! Selecting a perk as a part of your contribution is not the same thing as buying something online. Perks may require much more than just money to develop, manufacture, and distribute.

It’s important to be aware of the work and timelines between the time you contribute and when a campaigner may be able to fulfill your perk. For more information on this, see What’s the campaigner doing? I’m waiting for my perk!

Perks are offers made and managed solely by campaign owners. Linno Fund does not run campaigns nor does Linno Fund fulfill perks. If you want to inquire about the status of a perk, please contact the campaign owner directly.

 

Check the Updates Tab

 

Campaign owners are encouraged to update their backers on the status of their perk deliveries by sending out campaign updates. If you had chosen to opt out of receiving campaign updates during the contribution process or have since unsubscribed from campaign updates, these updates are still posted on the campaign page under the Updates tab. We recommend checking to see if the campaign owner has posted any information about perk shipping schedules.

 

Contact the Campaign Owner

 

Since campaign owners manage perks, please contact the campaign owner directly to find out the status of your perk. 

Please note:

• If you have a Linno Fund account but are not a backer or member of the campaign team, you will not be able to post a comment on the campaign page or send a direct message.
• If you do not have a Linno Fund account, you will not be able to comment on campaigns or direct message campaign owners on our platform.

 

What if I Don’t Receive My Perk?

 

Linno Fund is unable to guarantee that projects will succeed or that perks will be delivered or deemed satisfactory.

However, campaign owners are required by our Terms of Use to fulfill their perks. If a campaign owner does not fulfill a perk and has been unresponsive, please notify Linno Fund. We will get in touch with the campaign owner to reiterate their obligations as a campaign owner.

Linno Fund is not able to mediate disputes between customers, including those related to refunds or the fulfillment of perks. If you are unable to arrive at a resolution, you may also use our Terms of Use in a U.S. court of law, should you choose to take any legal action against the campaign team.

Note: This article does not constitute legal advice. We recommend you consult with your attorney before taking any legal action.

 

Related Links:

 

• For more information about our policies, please review our Terms of Use.
• For information about seeking a refund for your contribution, please see: Refunds.