How to Refund Your Contribution?

 

You can process a refund for your contribution to a campaign as long as it is deemed eligible under our Refund Policy.

Before You Begin: Verify Your Email Address

Before initiating a refund, please ensure that the email address on your Linno Fund account is verified. If you haven’t verified your email, take a moment to do so to avoid any delays in processing your refund.

 

Steps to Request a Refund on Linno Fund

If your contribution is eligible for a refund under Linno Fund's Refund Policy, follow these steps to request it:

1. Log In to Your Account
Go to www.linnofund.com (our main website) and log into your account. Make sure you’re not on support.linnofund.com, which is our Help Center.

 

2. Locate Your Confirmation Email
When you first contributed, Linno Fund sent a confirmation email. Find this email in your inbox.

 

3. Access Contribution Details
In the confirmation email, scroll to the bottom and click the View Contribution Details link.

 

Note: If you don’t have the confirmation email, log into your account on linnofund.com and select My Contributions from the menu at the top right. This will show a list of your contributions. Select the one for which you want a refund to access the details.

 

4. Initiate the Refund
If the contribution meets our refund eligibility criteria, you’ll see a Refund Contribution button on the details page. Click this button to begin the refund request.

 

5. Confirm Your Refund
After you click the refund button, confirm your request. A message will display the status of your refund request, letting you know if it was successful.

Note: Refunds typically take up to 5 business days to reflect on your bank statement, depending on your bank's policies.

 

If the "Refund Contribution" button doesn't appear on your contribution details page, please make sure you are logged in. If not, please do so. 

 

If You’re Logged In but Don’t See a Refund Option

If you’re logged in and don’t see the Refund Contribution button, this could mean your contribution isn’t eligible for a refund on Linno Fund.

In this case, you’ll see a Contact the Campaign Owner link. This allows you to reach out directly to the campaign owner to request a refund.

Please remember: Linno Fund cannot facilitate communication between backers and campaign owners in cases where a contribution isn’t eligible for a refund through our platform.

 

Following these steps should help you successfully navigate Linno Fund’s refund process. For further assistance, you can visit our Support Center or reach out to our support team.