How to Refund Backers

 

Linno Fund recommends campaign creators establish a clear refund policy for their backers, which should be included in the campaign story. By setting up a refund policy, you can provide backers with clarity on what to expect, ultimately building a stronger relationship with them.

 

If you offer refunds, you can use your Reserved Funds on Linno Fund to process those refunds. However, if your Reserved Funds are already fully allocated or have been disbursed, you may need to issue refunds through alternative online payment methods.

 

Steps to Issue a Refund on Linno Fund

 

Step 1: Accessing the Contributions List

Log into your account on linnofund.com and select Contributions from the menu at the top. This will show a list of all contributions to your campaign.

Or

Open Dashboard Section under the Campaign Editor Section, and navigate to the Backer Tab.

 

Step 2: Selecting the Contribution

Locate the specific contribution or donation you wish to refund and click on its Link if it was from the Dashboard or click on View Detail. You’ll be taken to the Contribution Details page. The contribution’s status must be Successful or Pending for a refund to be available. Refunds aren’t available if the status is Locked or Fulfilled.

 

Step 3: Processing the Refund

On the Contribution Details page, select the Refund Amount button to proceed. Confirm the refund to finalize it. The backer will receive an email notification confirming the refund. As a campaign owner, if you wish to issue a refund outside of the Linno Fund platform, you must first reach out to Linno Fund, then coordinate directly with the backer to complete the off-platform refund arrangement.

 

Note: The refunded amount may take 3-5 business days to appear as a credit on the backer’s credit card statement.

 

 

Managing Contribution States and Refund Eligibility

 

It’s crucial to keep contribution states updated on the Linno Fund. Accurate tracking will help prevent unnecessary refund requests. Use the Contribution Management Tools in the Dashboard to mark perks as Fulfilled once they’re shipped. This status blocks backers from requesting refunds on delivered perks, reducing the potential for misunderstandings.

 

 

Handling Refunds for Contributions Not Eligible for Linno Fund Refunds

 

If your Reserved Funds are depleted, you won’t be able to refund contributions electronically via Linno Fund. In this case, you’ll need to arrange a refund outside of Linno Fund using alternative payment methods, such as peer-to-peer payment services, checks, or other remittance options.

When issuing off-platform refunds, communicate with backers to determine the most suitable refund method. Linno Fund does not manage or oversee off-platform refunds and isn’t liable for issues with off-platform refunds, so maintaining clear communication with your backers is essential.

 

 

Processing Group Refunds on Linno Fund

 

If a situation arises where you need to refund multiple backers or all backers, ensure you provide clear communication. Post an update on your campaign and send direct emails to affected backers, explaining the reason for the refund, the chosen refund method, and the estimated timeline. Additionally, provide a contact point for any questions backers may have.

For any refunds completed off-platform, remember to update the status to Refunded in your Linno Fund dashboard.

 

 

Issuing refunds on Linno Fund is straightforward when using the dashboard tools provided. Ensuring accurate contribution statuses, setting a clear refund policy, and maintaining open communication with backers are key to effectively managing refunds and fostering trust within your campaign community.