Understanding Refund Eligibility on Linno Fund
What is a Refund?
A refund is the return of a backer's contribution, typically due to specific conditions or requests.
When You’re Eligible for a Refund from Linno Fund
Unlike traditional purchases, contributions on Linno Fund go directly to campaign owners rather than Linno Fund. However, Linno Fund can process refunds before any of the following situations occur:
- Funds Are Disbursed to the Campaign Owner: Once funds have been sent to the campaign owner, refund requests must be directed to them.
- Campaign End Date Reaches: Refunds are available through Linno Fund until the campaign officially ends.
- Perks Are Marked “Locked” or “Shipped”: When campaign owners categorize perks as “Locked” (ready to ship) or “Shipped” (in transit), Linno Fund can no longer process refunds.
Definitions:
- “Locked” status means the campaign owner has indicated that your perk is ready to ship.
- “Shipped” status indicates that the perk is en route to backers.
Once funds are disbursed or a campaign ends, refund requests are managed by the campaign owner according to their individual refund/return policies. Linno Fund is not liable for refunds outside of its specified Refund Policy, and backers should work directly with campaign owners for any post-disbursement requests.
Visit the following link for information on how to contact the campaign owner.
Refund Policy for InDemand Campaigns
For InDemand campaigns, backers can request refunds directly from Linno Fund within ten (10) days of making a contribution, provided that perks have not been categorized as “Locked” or “Fulfilled.” Beyond the 10-day window, backers should refer refund requests to the campaign owner, who will address them based on their own policies.
Pre-launch Reservation Refunds
Backers who have made pre-launch reservations may request a refund directly from Linno Fund at any time before the official campaign launch. Once the campaign is launched, refund requests must go to the campaign owner and will follow their policies.
Policy Violations and Account Terminations
Linno Fund reserves the right to terminate accounts and remove campaigns if there is abuse of the Refund Policy. If a campaign is found to violate Linno Fund’s Terms of Use, Linno Fund may take actions, including issuing refunds, if campaign funds remain in our system.
How to Request a Refund if You’re Eligible
To request a refund for an eligible contribution, you can initiate it from your confirmation email or by logging into your Linno Fund account. Follow the steps in our Help Center article “How to Refund Your Contribution” for guidance. Refunds will be returned to the original payment method used and may take up to five (5) business days or longer, depending on the payment provider.
For fixed funding campaigns that did not meet their funding goal, refunds are automatically processed at the end of the campaign. If you don’t see the refund within 3-5 business days, please reach out to your bank or financial institution for assistance.
How to Proceed if You’re Not Eligible for a Refund
If your contribution doesn’t meet Linno Fund’s eligibility criteria for a refund, reach out directly to the campaign owner to discuss refund options. Since Linno Fund does not process refunds outside of its Refund Policy, campaign owners handle such requests based on their own policies.
Receiving Refunds if You’ve Canceled Your Credit Card
If you’ve canceled the credit card used for your contribution, your refund will still be sent to your original card issuer. Contact your bank directly to arrange for the funds to be remitted to you.
What to Do if Your Refund Doesn’t Appear
If you initiated a refund through Linno Fund but don’t see it on your payment statement after five (5) business days, start by reaching out to your financial institution. For further assistance, you can contact Linno Fund support at linnofund.com/contact.
In cases where a fixed funding campaign didn’t reach its goal and your refund isn’t visible after five (5) business days, contact your bank first. If needed, Linno Fund support is available at linnofund.com/contact.
Refunds for Unsatisfactory Perks
If you’ve received a perk and are not satisfied, please contact the campaign owner directly to discuss options. Linno Fund is not responsible for refunds outside of our Refund Policy, so direct all concerns to the campaign owner.
Campaign Owners: How to Refund Backers on Linno Fund
If you’re a campaign owner looking to issue refunds, please refer to our Support Center article “How to Refund Backers” for step-by-step instructions.
Backing a campaign on Linno Fund supports a creator’s vision, making you part of an inspiring process. Our Refund Policy ensures clarity and fairness, with multiple avenues to address refund requests. For additional questions, visit our Support Center, FAQs or contact us directly.
