Managing Your Linno Fund Account

 

If you are trying to make changes to your Linno Fund account, please read the information below. If you are trying to change your email subscription settings, please see this article.

 

Can I deactivate my account and what does 'deactivating' mean?

 

If you deactivate your account, you will no longer be able to log in, manage your contributions, and will lose any created campaigns. All comments, referrals, social media connections, and newsletter subscriptions will be removed. You'll need to create a new account if you wish to use Linno Fund in the future, but previous account information won't be restored to you.

If your account is not connected to a live or ended campaign, you can deactivate your account by following these steps:

1. Log into your Linno Fund account.
2. Click on your name or ‘Dashboard’ in the top right corner.
3. Select Settings tab next to the Profile tab.
4. Scroll down to the section ‘Delete Your Account’.
5. If your account is eligible for deactivation, you will see a button to delete your account.
6. Review the information that appears and confirm your account deactivation.

 

Note: The owner of any campaigns you backed will still have access to your name, email, shipping address, and phone number (where applicable) for fulfillment purposes, and may use these to contact you. Linno Fund may also retain your data by law or for necessary business reasons. Additionally, we cannot deactivate or delete accounts associated with campaigns that have raised funds. Learn more about how we use and manage your information in our Privacy Policy.

 

I have multiple Linno Fund accounts under different email addresses. How does this happen?

 

Linno Fund accounts are created every time you use a unique email address on the site. If you have more than one account, your other account(s) could have been created for the following reasons:

 

• You backed a campaign or created a new account using a different email address.
• You logged in using a Facebook account associated with a different email address.
• You used Apple Pay to back a campaign, and your Apple Pay account is associated with a different email address.
• You used Google Pay to back a campaign, and your Google Pay account is associated with a different email address.
• You misspelled your email address.
• You used autofill on your contribution, and it filled in an incorrect email address.

 

Can my accounts be combined?

 

Unfortunately, Linno Fund does not merge accounts into a single account or move individual transactions from one account to another. Contributions must be managed from the email address associated with the transaction. If you have access to the email addresses on your separate Linno Fund accounts and need help logging in to Linno Fund, click here to reset your password.

 

What if I don't have access to the email address on my account?

 

If you remember the password associated with your Linno Fund account, you are welcome to log in with the old email address and password. You'll then be able to update the email address on the account to a new one and manage your account.

 

If you do not remember the password to your Linno Fund account, unfortunately, you will not be able to manage this account, and any contributions you made will remain associated with this account. You would need to gain access to the email account to reset your Linno Fund account password and manage this Linno Fund account.